Refund Policy
Our guarantee and return process.
Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Non-returnable Items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items) and hazardous materials. Please get in touch if you have questions or concerns about your specific item.
Refund Process
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.
Contact Us
To start a return, you can contact us at support@boltnut.com.