Refund Policy
Bolt Nut Supplies primarily supports business-to-business (B2B) transactions. Because B2B orders are planned, ordered, and shipped based on partner requirements, all sales are final unless otherwise agreed in writing.
Damages and issues
If your order arrives damaged or we shipped the wrong item, notify us within 48 hours of delivery at support@boltnutsupplies.com with:
- Order number
- Photos of the outer box, inner packaging, and product
- Quantity affected
If approved, we will, at our discretion:
- Replace the affected units (subject to availability), or
- Issue a credit, or
- Issue a refund for the affected units only
No Returns Without Authorization
Do not send returns without written authorization and return instructions. Unauthorized returns may be refused or returned to sender.
Non-Returnable Items
Unless required by law or agreed in writing, we do not accept returns for:
- Opened, used, or altered products
- Items missing original packaging or components
- Clearance/final sale items
- Products damaged due to improper handling, storage, or misuse after delivery
Refund Processing
Approved refunds are issued to the original payment method or as account credit, depending on the order type and agreement. Shipping fees are non-refundable except where the error was ours.
Cancellations
Orders can only be canceled if they have not been processed or shipped. Once an order has shipped, it cannot be canceled.
Chargebacks
If there is an issue with an order, please contact us first so we can resolve it. Unresolved chargebacks may result in account suspension.
Contact
Email support@boltnutsupplies.com for return authorization or questions.